Resources | Technology

CJA Information Technology Department

Posted on Nov 8, 2017

The Mission of CJA's Information Technology Division is to contribute to the success of the organization by providing technical solutions and services that enable the agency to operate as a highly effective, efficient and fast-moving organization. We focus on continual improvement in the following areas: aligning IT with the agency and business units' goals and objectives, customer satisfaction, transparency and communication. The IT Division is responsible for support of Applications, Infrastructure, Operations, Networking and Telecommunications, comprised of the following IT subdivisions. 

The IT division has four sub departments:

Network Services:
Network Services plans, monitors and maintains the network infrastructure for the agency by providing network resources and internet access in all boroughs, as well as executing network monitoring and problem management of Ethernet, fiber optic cabling, servers and firewalls together with application availability. They are also responsible for all physical network infrastructures, in addition to providing full support for all servers, hardware and software used agency wide.

Developer / DB Admins :
The developer/database Admins team is responsible for designing, implementing, and maintaining the database system; establishing policies and procedures pertaining to the management, security, maintenance, and use of the database management system UDIIS. The database team also covers training employees in database management, monitoring direct entry and ensuring all output and input processing work effectively.

The Project Management Team is structured for organization projects, aimed at ensuring standardization, reducing duplication and leveraging resources such as people, technology, and communication. The PMO team defines and maintains process standards by providing a framework to establish standard performance measures based on organizational goals and objectives as well as providing tools and procedures to achieve them.

IT Service Desk:
The Helpdesk is at the front line of IT services and is among the most process-intensive elements of IT operations. The role of the Helpdesk staff is to identify, prioritize, and provide solutions to incoming requests to ensure that end users are receiving appropriate assistance on time.

CJA Helpdesk hours are 8 AM – Midnight, 7 days a week.
For inquiries please contact: Helpdesk@NYCJA.ORG                        

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